Privacy Policy for Crystal Star

Last Updated: 27 March 2025

1. Introduction

Crystal Star (“we,” “us,” or “our”) is committed to protecting the privacy of our students, parents, guardians, and visitors (“you” or “users”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our online English learning platform and services (the “Services”). By accessing or using our Services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect various types of information to provide and improve our Services, including:

  • Personal Information:
    • Contact information (e.g., name, email address, phone number, postal address).
    • Student information (e.g., date of birth, gender, language proficiency).
    • Parent/guardian information (e.g., name, relationship to student).
    • Payment information (e.g., credit card details, billing address). (Note: We use secure, third-party payment processors, and we do not store your full credit card details.)
    • Account credentials (e.g., username, password).
    • Information provided during video lessons, or via text based chat, including recordings and transcripts.
  • Technical Information:
    • IP address, browser type, operating system.
    • Device information (e.g., device type, unique device identifiers).
    • Usage data (e.g., pages visited, time spent on the platform, interaction with content).
    • Cookies and similar tracking technologies.
  • Educational Information:
    • Student progress and performance data.
    • Assessment results and feedback.
    • Assignments and submitted work.

3. How We Use Your Information

We use your information for various purposes, including:

  • Providing and maintaining our Services.
  • Managing student accounts and facilitating lessons.
  • Processing payments and managing subscriptions.
  • Communicating with you about our Services, including updates and promotional materials.
  • Personalizing and improving our Services.
  • Analyzing usage trends and conducting research.
  • Ensuring the safety and security of our platform.
  • Complying with legal obligations.
  • Providing progress reports to parents and guardians.
  • Improving the quality of our educational content.

4. Sharing Your Information

We may share your information with:

  • Service Providers: Third-party vendors who assist us with payment processing, data analysis, customer support, and other services. These providers are contractually obligated to protect your information.
  • Educational Partners: (If applicable) Partners who collaborate with us to provide educational content or services.
  • Legal Authorities: When required by law or to protect our rights and safety.
  • Parents/Guardians: We share student progress and performance information with parents and guardians.
  • In case of bussiness transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
  • Video and chat platform providers: We use third party video and chat platforms to conduct lessons. The privacy policy of those companies also apply.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Children’s Privacy

  • Our Services are designed for children, and we take special precautions to protect their privacy.
  • We require parental or guardian consent before collecting personal information from children under the age of 18.
  • Parents/guardians have the right to review, modify, or delete their child’s personal information.
  • We will not share a child’s personal information with third parties unless it is required to provide the service, or we are legally obligated to.
  • We limit the collection of personal information from children to only what is necessary to provide the educational services.
  • We use video lessons, and therefore, student’s images and audio may be captured during these sessions. These recordings are used for educational purposes, and for the benefit of the student, and may be reviewed by teachers, and in some cases, by quality assurance personnel.

8. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete information.
  • Deletion: You can request that we delete your personal information, subject to legal limitations.
  • Objection: You can object to the processing of your personal information.
  • Restriction: You can request that we restrict the processing of your personal information.
  • Data Portability: You can request a copy of your personal information in a portable format.
  • Withdrawal of Consent: You can withdraw your consent at any time, where applicable.

To exercise these rights, please contact us at info@crystalstarschool.co.za.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve our Services and personalize your experience. You can manage your cookie preferences through your browser settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the “Last Updated” date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Crystal Star

Email: info@crystalstarschool.co.za